What I do.
I help growing teams improve operations, service delivery, and the systems behind day-to-day work — from process and ownership to ITSM, reporting, and practical automation.
Operations & Service Audit
A clear view of how work and service flow, where ownership breaks down, and what to fix first.
- Interviews with the people doing the work
- Process, handoff, and escalation mapping
- ITSM, SLA/KPI, and service workflow review
Service & Process Improvement
Simplify the work, clarify ownership, and build the practices and systems that keep it running.
- Simplified workflows, SOPs, and handoffs
- Ownership, escalation paths, and operating rhythms
- Dashboards and automation where they help
Fractional Ops Lead
Senior operations support for teams that need stronger service delivery, operating discipline, and cross-functional coordination without a full-time hire.
- Weekly operations & service review
- KPI/SLA, vendor, and escalation follow-up
- Coaching for your internal ops lead
How it works.
The same four steps, whatever the size of the project.
Understand
A conversation with the people doing the work. We map how things really run, not how the org chart says they do.
- From you
- Time with your team
- You get
- A clear map of the problem
Simplify
We remove steps, handoffs, and noise before adding anything new. Often this alone solves half the problem.
- From you
- Access to current processes
- You get
- A simpler process to approve
Build
Practical operating systems, SOPs, dashboards, and automation — introduced in small iterations you can test along the way.
- From you
- Feedback on each version
- You get
- A working system with clear ownership
Scale
We measure, document, and hand over, so it keeps working without me.
- From you
- A team member to own it
- You get
- Metrics and a playbook
Who it's for.
Teams where growth, service complexity, or unclear ownership is starting to slow the work down.
Good questions.
Do you work with teams outside Indonesia?
Yes. I work remotely across Southeast Asia and beyond, and travel for workshops when it helps.
Do you work with ITSM and service operations?
Yes. I can help improve service workflows, ownership, handoffs, escalation paths, SLA/KPI practices, and the operating system around incidents and requests. The exact scope depends on the team and current process.
How do we start?
A free 30-minute call to understand your situation. If it is a fit, I send a short proposal with scope and timeline.
What does it cost?
Audits and projects have a fixed price agreed upfront. The fractional role is a monthly retainer.
Let's build something that works.
Open to new opportunities, interesting conversations, and collaborations.